Contact methods
Please don’t hesitate to contact us using the email address below and one of our team will be happy to assist you – do bear in mind that there may be a slight delay in responding which will be dependent on volume.
Email support@loveitcoverit.ie
Follow these few short steps
- Within 48 hours of discovery, inform us of your claim by emailing in to support@loveitcoverit.ie
- As soon as we know of your claim, we’ll ensure that a member of the loveit coverit Customer Care Team is there to guide you through the process, so that your claim is dealt with promptly and you know what supporting documents we need to support your claim
- As soon as we’ve accepted your claim, we’ll ask you to pay your excess. Once this is done, we can repair or replace your device
In the case of loss or theft, you will need to follow a few additional steps:
- Advise the Gardaí within 48 hours of discovery of the loss or theft and obtain a crime reference. We require this in order to review your claim
- Notify your network provider within 24 hours of discovery of the loss or theft so that they can block your device and SIM card– again, we will need evidence of this in order to review your claim.
- Report the loss/theft to the establishment where the incident occurred, as it may have been handed in to lost property– we will need these details and all other actions you have taken to try and be reunited with your device.
- You must be able to provide proof of usage from your Network that confirms your device has been in use since the policy started and up to the event giving rise to your claim.
There are certain requirements that we need to assist us in the assessment of your claim, so we have added a helpful guide to support you during the claim process;
Accidental and Liquid Damage Claims
- Proof of purchase – this should show both the IMEI of the device purchased along with the date/time as well as the store it was purchased from.
- Pin number – our engineers will require this to complete quality assurance testing once the repairs have been completed.
Loss and Theft Claims
- Proof of purchase – this should show both the IMEI of the device purchased along with the date/time as well as the store it was purchased from.
- Advise the Gardaí within 48 hours of discovery of the loss or theft and obtain a crime reference. We require this in order to review your claim
- Proof of Barring – your network provider will be able to provide you with this document
- Proof of SIM card replacement – when you order a replacement SIM card the document from your Network provider would be sufficient.
Removing Find My iPhone from your device (Accidental and Liquid Damage claims)
1. Go to “Find My iPhone” on iCloud.com.
2. Click “all devices”. Select the device.
3. When the device is erased, click “Remove from Account”.
Placing Find My iPhone into ‘Lost Mode’ (Loss and Theft claims)
1. Go to “Find My iPhone” on iCloud.com.
2. Click “all devices”. Select the device.
3. Click “Lost Mode”
4. Add the following message “Please contact 0035316950723 if found”
Removal of a Google Account from your device
1. Go to “Settings” > “Accounts”. Select “Google” and select the account you want.
2. Tap the menu icon. Select “Remove account”.
3. Click “Remove account” on the pop up and confirm to delete your Google account from Android.
Note – Please note removing the account will delete all of its messages, contacts and other data from the device.
