Fraud Policy

If a claim is presented under this insurance with the intention of being misleading or fraudulent and/or is supported with false documents your policy will become void from inception and your rights to any benefit under this insurance will end immediately. Additionally if we identify fraudulent activity we reserve the right to cancel any policy you have with us and record your details against our records for fraud prevention purposes.

We also reserve the right to provide your details to fraud prevention agencies as well as Law enforcement agencies as appropriate.

In the interest of our Customers we are a member of the Telecommunications UK Fraud Forum and validate all claims against Police, Mobile Operators and other UK monitoring systems through various claims validation platforms which are then further validated by Recyclers operating under the Mobile Phone Recyclers Charter.

Frequently asked questions

Is it possible to insure an old device?

We can insure older devices, however all mobile phones or tablets must have been purchased from a VAT registered UK/Republic of Ireland supplier and no more than 3 years old (from the policy start date).

Will you insure a non-genuine device?

No, we won't cover non-genuine devices in our policies. However, refurbished devices that come with a manufacturer’s warranty or the original proof of purchase (if the device was bought second-hand), we will insure.

Can I trust loveit coverit?

loveit coverit is an established company within the gadget insurance sector. We are a specialist insurance provider with 3 decades of experience under our belts. You can trust in our brand and our mobile phone and tablet insurance policies. As part of Pier Insurance Managed Services Ltd, the company is fully authorised and regulated.

If my phone was purchased from an auction site, will you cover it?

We will only cover phones that are bought as new or that have been refurbished by the network provider or manufacturer itself.

If I already have a manufacturer’s warranty, do I need insurance?

Whilst you will often get 12 months' coverage with your manufacturer, this usually only covers you for mechanical breakdown. Incidents like cracked screens, theft, liquid damage and loss are not included.

Will you back up any information on my device?

Our insurance policies only cover the gadget itself and not the contents. You should regularly back up any images, music, apps and downloads on your device.

Will you cover cosmetic damage?

We'll only cover your phone for damage if it stops it from functioning properly. So if your phone is scratched or dented, it won't qualify for repair, but if the screen has cracked, it will.

How can I cancel my policy?

If you wish to cancel your policy at any time by contacting us on 01-16950723 or by emailing support@loveitcoverit.ie.

How can I make a claim?

Please notify us of your claim by calling our friendly claims team on 01-16950723 or sending an email to claims@loveitcoverit.ie

How can I make a complaint?

We are committed to providing a high-quality product and customer service, however if you wish to make a complaint please communicate this with us by calling 01-16950723 or send an email to support@loveitcoverit.ie

How much excess will I pay?

This can be found in your Policy Excess documents.

My device was bought on sale, will it still be covered for the full value?

Yes, we will insure your gadget according to its market price. So, even if you buy it with a discount from the network provider, we will still replace it with an identical or similar model if it is required.

How do I update my policy if I’ve recently upgraded my device?

Please call 01-16950723, provide your policy number and the make and model of your new phone and a member of the Customer Support team will update your policy schedule.

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